TERMS AND CONDITIONS OF SITE USAGE, PRODUCT PURCHASE AND PERSONAL INFORMATION DESCRIPTION OF GOODS AND SERVICES OFFERED AT:
http://www.hoodiawarehouse.com:
HoodiaWarehouse.com is the Bulk Wholesale Warehouse, trading in African medicinal
herbs, extracts and related goods for the international wellness industry.
All products offered on this web site are classified by the SA Medicines Control Council as
food supplements or non-scheduled herbal supplements that can purchased freely without
prescription.
Hoodiawarehouse.com reserves the right not to sell these products to countries that may have
restrictions on the import of such goods.
PAYMENT TYPES AND OPTIONS:
Hoodiawarehouse.com accepts credit card payments via the Internet and does not allow for the
acceptance of debit cards(Maestro and VISA electron).
Where customers cannot pay with a credit card, we accept direct bank deposits.
PayPal handles Credit Card transactions.
RETURNS AND REFUND POLICY:
Any Internet transaction will be charged back to the merchant where:
(a) the card holder submits a written complaint that neither he nor anyone authorized by him,
entered into any such a transaction;
(b) the goods, service or “other things of value” received by the cardholder or by a person
authorized by him, are not as described on the sales voucher accompanying the product
as support documentation;
(c) the merchandise, which was to be sent by air, post, or other means was not received
by the cardholder or by a person authorized by him;
(d) the goods were broken or not suitable for the purpose for which it was sold (merchandise
defective and the cardholder tendered the return).
Transactions can be charged back up to a 180 days after purchase.
If goods have not arrived within the designated countries within 30 days of order confirmation,
HoodiaWarehouse.com will resend free of charge.
SETTLEMENT, FULFILLMENTS AND DELIVERY POLICY:
Goods are dispatched within 12 hours of receiving confirmed payment for goods from the
buyer, unless the purchase takes place on the weekend or public holidays in which case
goods will be dispatched within 12 hours of the first working day thereafter.
HoodiaWarehouse.com will not dispatch goods until payment has been received in full
for the purchase order.
Bulk orders are facilitated by freight agents – unless a specific freight agent is appointed by
the buyer, Hoodiabushman.com uses its own established freight agency.
HoodiaWarehouse.com will process transactions where permits or any other legal paperwork
are required or exports into foreign countries.
TERMS AND CONDITIONS OF RESENDING GOODS:
HoodiaWarehouse.com WILL RESEND GOODS where:
Goods have not arrived within 30 days of order confirmation;
Goods are broken or damaged on arrival;
Goods do not meet the clients expectations of quality or freshness.
SECURITY AND ENCRYPTION (CUSTOMER DATA PRIVACY POLICY):
Any person that delivers or attempts to deliver any damaging code to this web site or
attempts to gain unauthorized access to any page on this web site shall be prosecuted
and civil damages shall be claimed in the event that Hoodiabushman.com suffers
any damage or loss.
The user allows HoodiaWarehouse.com to take all reasonable steps to ensure the
integrity and security of the HoodiaWarehouse.com site and back-office
applications.
PRIVACY:
HoodiaWarehouse.com shall take all reasonable steps to protect the personal information
of Users.
For the purpose of this clause, “personal information” shall be defined as detailed in the
Promotion of Access to Information Act 2 of 2000 (PAIA).
The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000/act2.pdf
Hoodiabushman.com may electronically collect, store and use the following personal
information of Users:
Name and surname;
Country of residence;
Closest city;
e-mail address;
IP address;
Non-personal browsing habits and click patterns.
HoodiaWarehouse.com collects, stores and uses the abovementioned information for the
following purposes:
to greet the User when he/she accesses the HoodiaWarehouse.com web site;
to compile non-personal statistical information about browsing habits, click-patterns
and access to the Hoodiabushman.com web site;
Information detailed above is collected either electronically by using cookies or is
provided voluntarily by the User. Users may determine cookie-use independently
through their browser settings.
The User may elect not to receive any communications from HoodiaWarehouse.com and/or its
partners or affiliates.
HoodiaWarehouse.com may collect, maintain, save, compile, share, disclose or sell any
information collected from users, subject to the following provisions:
HoodiaWarehouse.com shall not disclose personal information from Users unless the
User consents thereto;
HoodiaWarehouse.com shall disclose information without the User’s consent only through
due legal process;
HoodiaWarehouse.com may compile, use and share any information that does not relate to
any specific individual;
HoodiaWarehouse.com owns and retains all rights to non-personal statistical information
collected and compiled by HoodiaWarehouse.com.
COSTS: PRICES:
The price of each product is displayed with the product. In the event of a sale or special
offer, the discounted price is displayed;
Prices stated on web site include taxes and shipping costs;
VALUE ADDED TAX:
Value Added Tax at the rate of 14% is charged on goods bought by South African residents;
VAT is not payable on international orders.
PAYMENT METHODS:
BANK DEPOSIT PAYMENTS:
If the buyer selects the ‘pay via bank deposit’ button, instructions will be given on how to
deposit monies into the Hoodia Warehouse bank account and would it be subject to the following
rules:
The exact amount must be paid;
The payment must be identified by supplying the order number and surname in the reference
section of the deposit slip or on the electronic transfer;
STOCK AVAILABILITY:
Stocks of all goods on offer are limited. HoodiaWarehouse.com shall take all reasonable
efforts to discontinue the offer as soon as stock is no longer available.However, should items still be offered after stocks are sold, HoodiaWarehouse.com shall only
be liable to refund monies where it is unable to fulfill orders at advertised prices.
HEALTH DISCLAIMER:
The products and claims made about specific products on or through this site have not
been evaluated by HoodiaWarehouse.com and are not approved to diagnose, treat, cure
or prevent disease. The information provided on this site is for informational purposes only and is not intended as a
substitute for advice from your doctor or any other health care professional or any information
contained on or in any product label or packaging.
You should not use the information on this site for diagnosis or treatment of any health problem
or for the prescription of any medication or other treatment.
You should consult with your doctor or a healthcare professional before starting any diet,
exercise or supplementation program, before taking any medication, or if you have or
suspect you might have a health problem.
HoodiaWarehouse.com and it’s associates are not liable for any health problems or adverse
reactions that may result from using any of the products described on the site.
CHANGES TO AGREEMENT
HoodiaWarehouse.com may, in its sole discretion, change this agreement or any part thereof
at any time without notice.ADDITIONAL INFORMATION
HoodiaWarehouse.com operates from Cape Town, South Africa.